Website Terms and Conditions

Last Updated: 22/04/2025

1. Introduction

1.1 Agreement to Terms

Welcome to Wildstone AI (trading name of Ryan Bell) ("We", "Us", "Our"). These Terms and Conditions (the "Terms") govern your use of Our website (the "Website") and Our chatbot services (the "Services"). By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you may not use the Website or Services.

These Terms apply to your use of our website and any services we offer. By continuing to browse this site or engage our services, you accept these Terms. For specific service agreements, we may also provide separate contracts (e.g., a Service Agreement or Data Processing Agreement).

1.2 Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to Our Website. Your continued use of Our Services after such changes constitutes acceptance of the revised Terms.

2. Business Information

Wildstone AI is a sole trader business registered in the United Kingdom. Our trading name is Wildstone AI, and We operate under the legal name Ryan Bell.

3. Services

3.1 Description of Services

We provide chatbot creation services using third-party platforms such as Chatbase. Our Services include the development, customization, and deployment of AI-powered chatbots tailored to client requirements. These chatbots are designed to automate customer interactions, support lead generation, and enhance user engagement. We integrate Chatbase’s conversational AI capabilities, which provide advanced natural language processing (NLP) and machine learning algorithms, enabling chatbots to understand and respond to user queries with contextual relevance.

3.2 Third-Party Services

• Our Services may integrate with third-party platforms, including Chatbase, which provides AI-driven chatbot development tools. Chatbase offers features like automated conversation flows, real-time analytics, and deep integrations with various messaging platforms.

• While we leverage Chatbase’s AI and NLP capabilities for chatbot creation, we do not control the underlying platform or its operations.

• We do not warrant the performance, security, or availability of Chatbase or any third-party services integrated into our chatbot solutions.

• Your use of third-party services, including Chatbase, is subject to their respective terms, policies, and any data handling practices associated with those platforms.

4. Intellectual Property

4.1 Ownership

All content, branding, trademarks, and intellectual property displayed on the Website and in Our Services remain the property of Wildstone AI or its licensors.

4.2 Restrictions

You may not:

• Reproduce, distribute, modify, or create derivative works from Our content without written permission.

• Use Our trademarks or branding without prior consent.

5. User Responsibilities

5.1 Acceptable Use

You agree to:

• Use Our Services in compliance with applicable UK laws and regulations.

• Provide accurate and lawful data when using Our Services.

• Use the chatbots responsibly and ethically.

5.2 Prohibited Activities

You must not:

• Use Our Services for fraudulent, deceptive, or illegal purposes.

• Modify or interfere with Our Services in an unauthorized manner.

• Collect or store personal data of others without their consent.

6. Payment and Fees

6.1 Pricing

• Pricing for Our Services is displayed on the Website and may change at Our discretion.

• All fees are in GBP unless otherwise stated.

6.2 Payment Terms

• Payment is due upon ordering Our Services unless otherwise agreed.

• We accept payments via [Insert Payment Methods].

• Failure to make timely payments may result in suspension or termination of Services.

6.3 Refund Policy

• Payments are non-refundable except where required by law.

• If We terminate Services due to a breach of these Terms, no refund will be issued.

7. Confidentiality

7.1 Protection of Information

Both parties agree to maintain the confidentiality of proprietary or confidential information disclosed in connection with Our Services. Confidential information shall not be shared with third parties without prior written consent, except as required by law.

8. Limitation of Liability

8.1 Disclaimer of Warranties

• Our Services are provided "as is" without warranties of any kind, express or implied.

• We do not guarantee that Our Services will be error-free or uninterrupted.

8.2 Limitation of Liability

To the maximum extent permitted by law, We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if We have been advised of the possibility of such damages.

Our total liability for any claims arising out of or relating to Our Services shall not exceed the amount paid by You for the Services in the three (3) months preceding the claim. Nothing in these Terms shall limit Our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

8.3 Indemnification

You agree to indemnify and hold Us harmless from any claims, losses, damages, or expenses arising from your misuse of Our Services.

9. Data Protection and Privacy

We handle personal data in accordance with UK GDPR and Our Privacy Policy, available at [Insert Privacy Policy Link]. By using Our Services, you consent to Our data handling practices.

10. Security and Internet Risks

While We take reasonable measures to protect Our Website and Services, You acknowledge that the nature of the internet means We cannot guarantee that Our Services will be completely secure or free from vulnerabilities. Unauthorized access, cyber-attacks, and data breaches may occur despite Our best efforts. You are responsible for maintaining the security of any devices You use to access Our Services and for safeguarding any login credentials.

11. Termination

11.1 Termination by Us

We reserve the right to terminate or suspend your access to Our Services if you:

• Violate these Terms.

• Engage in unlawful or harmful activities.

11.2 Termination by You

You may stop using Our Services at any time by ceasing access to the Website.

12. Dispute Resolution

12.1 Informal Resolution

We encourage disputes to be resolved amicably through direct negotiation.

12.2 Mediation or Arbitration

If a dispute cannot be resolved informally, both parties agree to mediation or arbitration before pursuing litigation.

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond Our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labour disputes, or failures of third-party service providers.

14. Compliance with Laws

You agree to comply with all applicable laws and regulations when using Our Services, including but not limited to data protection laws, intellectual property laws, and online conduct regulations.

15. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between You and Us concerning the use of Our Services and Website. They supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein, excluding any Data Processing Agreement (DPA), Joint Controller Agreement (JCA), and service contracts, which shall remain valid and enforceable as separate agreements.

17. Contact Us

If you have any questions about these Terms, please contact Us at:

Email: support@wildstoneai.co.uk

Business Address: Wildstone AI, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA